Here is a sampling of business critical initiatives successfully delivered over the past 15 years.
Australian Top Retailer (Facilities Management):
One of CEO strategic initiatives covering operating model development for the delivery of facilities management services across a ~1,700 store network. A complex merger/integration of ~300 team members into one of the top Australian retailers. Organization restructure, leadership capability building, field force efficiency, workforce planning, equipment and services sourcing optimization, vendor management, energy efficiency and innovation projects, as well as overall process re-engineering, supported by improved and new technology solutions. Strong focus on team integration, service delivery and culture.
Global Engineering/Oil/Gas Organization (IT Ops and Business Solutions):
Global IT Business Transformation program to standardize, rationalize and optimize infrastructure and network services, from the business case, RFP through to execution across 130 locations, 40+ countries, leading a team of 100+. Operating Model, ITIL based service management, IT asset management, and IT cost transparency. Strong vendor and stakeholder management and commercial focus, liaising with C level executives, managing HR related aspects, leading a complex organizational change.
Global Technology Provider (Cloud Storage)
Global service transformation to deliver an innovative, fully managed Wholesale Storage as a Service offering. Established a robust, scalable service, with overarching governance, architecture, operational setup, reporting and ITIL based business processes.
Australian Top 4 Bank - Financial Services (Customer Experience)
Enterprise wide, national customer experience transformation program to deliver consistent, excellent customer experience across all interaction channels. Leading a multi facet organizational change incorporating customer service process re-engineering, mystery shopping, staff training, and the operating model revamp for branches, customer service centers and support teams.
Wealth Management (Portfolio Management)
Enabled portfolio visibility, effective decision making, end-to-end demand management. Implementation of a Project & Portfolio Management toolset to support effective project, financial and resource management across a multi division portfolio.
Australian Top 4 Bank - Financial Services (BA Capability)
An enterprise wide, strategic initiative to improve business requirements management capability. Implementation of a global industry standard (BABOK), integration with PMLC, SDLC and OCM, skills and career development program for the BA community.
Australian Top 4 Bank - Financial Services (PM Capability, EPMO)
A cross organization program aiming to enhance the bank’s overall project management capability. Business case development, program execution, through to the establishment of BAU support team and structure for 3,000+ members of the project community. Set up of an online project management portal providing portfolio visibility, workflows, templates and knowledge base. Enterprise wide roll out of a Project & Portfolio Management Tool (HP PPMC). Accountable for identifying and/or implementing system and process enhancements, team leadership, vendor management and lots of internal PR work!
Australian Top 4 Bank - International Financial Services (Project Consulting)
Provided project management framework for the implementation of a new business unit, provided project management tools and methodologies, oversaw project delivery, advised on risk management, assisted with project planning and schedule management, conducted Post Implementation Review and Lessons Learnt Workshop and defined an Action Plan for continuous improvement
Australian Top 4 Bank - Retail Banking Services / Retail Banking (PMO)
Advisory role in relation to project financial management and reporting, consolidated project reporting and analysis to enhance project control and informed decision making. Project engagement facilitation, portfolio prioritization advice and recommendations, implementation of continuous improvement initiatives, team leadership, SME on project management tools and methodology
Global Clinical Research Organization - Pharma (PMO)
Effective integration between finance, operations and business development groups to ensure successful project delivery and customer satisfaction, project engagement and execution oversight, resource planning, consolidated project reporting, provide project finance management tools, methodologies and training, project systems specialist, customer relationship management
Global Clinical Research Organization - Health / Pharma (Project Finance Capability)
Design and implementation of a project financial mgmt framework with standard processes and tools for more accurate and efficient budgeting, tracking and reporting of spend across a global clinical research project portfolio.
Contact Center - Customer Care / Retail
Process and cost optimization projects at the largest outsource contact center in Australia/NZ. Lean, logistics, and compliance initiatives.
Various Organizations (Project and Change Management Consulting)
Project and change management consulting, as well as design and implementation of an integrated communication management strategy, with a large component around digital media.